This is just an informational post to let you know that Informant 5.44 has a bug that will lock users out of the application after install and the restore purchase function will not work.

We have identified and fixed the issue and have sent the update to Apple for approval and release.  We have further requested an expedited review to get the application released sooner.  On that front that is all that we can do at this time.

This particular bug was not something that could be tested in beta or via internal testing which is how it made its way to release. We do sincerely apologize for any inconvenience that this has caused for any of you and we appreciate your patience.   We have taken steps to make sure that this does not happen again.   In the meantime you can use the following workaround to unlock the application for you.

Go to and create a TRIAL Informant sync account. If your email address reports that the email already exists vary it by a letter or digit to create the account (it doesn’t have to be an active email address for this).

Once the account is created go to the Informant application, settings, accounts and add the Informant Sync account and tap begin sync.

This will unlock the application for you while we work on the issue.

This is just a workaround, you DO NOT need to assign ANY data to the sync service unless you choose to do so.

If for some reason this does not unlock the application please DO NOT  RESPOND HERE instead please open a case to support for the fastest response and we can provide an alternate unlock method for you.