Apple has the update and they are reviewing it. Once approved it will be released. They do not offer any schedule and make no promises on when this will occur. Our expedited request was accepted so I’m going to be optimistic and choose sooner rather than later.
The workaround can be found at the link below
https://webis.helpshift.com/a/pocket-informant/?p=all&s=informant-for-ios&f=5-44-unlock-fix
If the workaround does not work for you please open a case to support and we will be able to provide an alternate method for you.
Please accept our apologies for this issue we will continue to do all that we can to get this resolved as quickly as possible.